Christmas has come early this year, as Open-E offers their customers the 24/7 Support Plan at a 50% discount. You can now feel safe 24 hours a day, 7 days a week, all year round.
This offer applies to both annual and 3-Year 24/7 Support Plans. What’s more, our customers who already use one of the support plans (Basic, Standard or Premium), can take advantage of an upgrade offer at the same 50% discount.
Hurry up as this promotion only lasts until December 31, 2012.
What do you get with 24/7 Support?
With 24/7 Support you will receive assistance with all technical issues or questions related to your Open-E product. Our Support Team can be contacted both via e-mail and phone. In urgent cases, you can call our special 24/7 Support Hotline.
Moreover, the 24/7 Support offers:
Urgent incident support cases outside regular business hours, weekends and public holidays within a 4 hour response time.
Access to the Open-E User Portal, where you can report your issue, so the support ticket will be created.
Access to your support tickets through the Open-E Ticket Viewer, so you can always check the progress of your case.
Remote Support Sessions, so our support engineers can diagnose and solve technical issues directly on your running system.